Responsible Gaming

Responsible gaming at This Is Vegas on thisisvegas-au.com is based on the principle that online gambling must remain a form of entertainment, not a way to make money or solve financial problems. The aim of this page is to help you understand the risks associated with gambling, recognise early warning signs, and use the available tools to stay in control of your play. The operator, SSC Entertainment N.V. (licensed in Curaçao under sublicense 8048/JAZ), provides a range of responsible gaming measures and support options to assist Australian players in managing their activity safely and to encourage informed decisions at every stage of play.

Risk Awareness

Gambling involves risk and can lead to harm if not managed carefully. Understanding how problematic gambling behaviour develops is an important first step in protecting yourself and those around you.

Typical signs of potential gambling problems

• Increasing time and money spent: Frequently increasing bet sizes, depositing more than planned, or playing for longer than intended.
• Preoccupation with gambling: Regularly thinking about the casino or next bets when at work, studying, or with family.
• Chasing losses: Trying to win back money that has been lost, feeling an urgent need to continue after a loss.
• Loss of control: Difficulty stopping once you start, ignoring previously set limits or personal rules.
• Financial strain: Using savings needed for bills or essentials, borrowing money, using credit cards or loans to gamble.
• Emotional impact: Feeling guilt, anxiety, irritability or depression related to gambling, or gambling to escape negative moods.
• Impact on relationships and duties: Hiding gambling activity, arguing with family about money or time online, neglecting work, study or social commitments.

Self-assessment: check your gambling behaviour

Consider the following statements honestly. The more often you answer "yes", the higher your risk of gambling-related harm may be:

• 1. I spend more time or money gambling than I originally planned.
• 2. I have tried to cut down or stop gambling but found it difficult.
• 3. I gamble to escape stress, loneliness, boredom, or other problems.
• 4. I have lied to friends or family about how much I gamble or how much I lose.
• 5. I sometimes gamble with money meant for bills, rent, food, or other essentials.
• 6. I feel restless, irritable, or anxious when I cannot gamble.
• 7. I often try to win back money I have lost (chasing losses).
• 8. My gambling has affected my work, studies, relationships, or health.

Important: This self-check is not a formal diagnosis. If you recognise several of these behaviours, you should consider using the limits and self-exclusion tools described below and contacting professional support services listed in the "Support Resources" section.

Limits & Tools

To support safer play, This Is Vegas on thisisvegas-au.com encourages all players to configure personal limits before gambling. Limits are intended as a preventive measure and should be based on what you can comfortably afford to lose, never on what you hope to win.

Setting deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your player account and open the "Cashier" or "My Account" area.
2. Find the limits section: Navigate to "Responsible Gaming", "Limits" or a similarly named subsection where financial controls are displayed.
3. Choose the period: Select the type of deposit limit you wish to set:
   • Daily limit - total amount you can deposit in any 24-hour period.
   • Weekly limit - total amount you can deposit in any 7-day period.
   • Monthly limit - total amount you can deposit in any calendar month.
4. Enter the amounts: Specify clear, affordable figures (for example, AUD 50 per day, AUD 150 per week, AUD 300 per month). Always use money that you can safely afford to lose.
5. Confirm and save: Check your settings and confirm. You may be asked to re-enter your password or verify your request via an on-screen confirmation.

Adjustment rules: Decreasing your limits will usually take effect immediately. Increasing or removing limits may be subject to a "cooling-off" period (for example, 24 hours or longer) to prevent impulsive changes. You will be notified of the applicable timeframe on-screen when submitting any change.

Time limits and session control

• Session timers: In the "Responsible Gaming" area, you may enable a session reminder that alerts you after a chosen period of continuous play (for example, every 30, 60 or 120 minutes). These notifications are designed to remind you to review your time and spending and to take regular breaks.
• Reality checks: Some games may display periodic messages showing the total duration of your session and net result (wins/losses). Use these prompts to reassess whether you should continue or stop.

Enabling short breaks ("Time-Out")

If you feel the need for a temporary pause from gambling activity but are not ready for long-term self-exclusion, you can request a short "Time-Out" period.

1. Open the Time-Out option: Log in, go to "My Account" > "Responsible Gaming" > "Time-Out" (or similar).
2. Select the duration: Choose a short break period (e.g. 24 hours, 48 hours, or 72 hours). During this time, you will not be able to place real-money bets.
3. Confirm your request: Read the on-screen information about the consequences and confirm. Once activated, the Time-Out cannot normally be cancelled until the period has fully expired.
4. After the Time-Out: When the selected period ends, your account access is automatically restored. Consider reviewing your limits and behaviour before resuming play.

Note for Australian players: These tools are voluntary player protections provided by an offshore operator licensed in Curaçao. They do not replace protections or self-exclusion schemes under Australian state or territory law, which generally apply to land-based and domestically licensed services.

Self-Exclusion

If you believe your gambling is out of control, or if you are at high risk of harm, you should use self-exclusion rather than relying on temporary limits or Time-Outs. Self-exclusion is a more robust measure designed to block access to your account for an extended period, or permanently.

How to request self-exclusion

1. Log in to your account (if possible): Access your profile on thisisvegas-au.com and go to "My Account". If you cannot log in, proceed to step 5.
2. Navigate to the Self-Exclusion section: Open "Responsible Gaming" and select "Self-Exclusion" or a similarly named tab.
3. Choose the exclusion period: Available options may include:
   • A minimum of 6 months;
   • 12 months or 24 months;
   • "Until further notice" or lifetime exclusion.
4. Confirm your decision: Read the information on the effects of self-exclusion carefully. You may be asked to tick checkboxes to acknowledge that:
   • Self-exclusion is binding for the selected period and cannot usually be reversed.
   • You must not attempt to open new accounts during the exclusion.
   Once you confirm, your request will be processed and your account will be blocked.
5. If you cannot access your account: Contact customer support using the contact details on the website and clearly state that you wish to self-exclude. Provide your registered name, email address and any other requested verification details so that your request can be processed securely.

Consequences of self-exclusion

• Account access: You will not be able to log in, deposit, or place bets on the excluded account for the duration of the self-exclusion period.
• Marketing communications: Reasonable steps will be taken to stop sending you promotional emails or SMS related to gambling once your self-exclusion is confirmed.
• New accounts: You must not create new accounts with This Is Vegas or SSC Entertainment N.V. while excluded. Any such accounts may be closed when detected.
• Withdrawals and remaining balance: You remain entitled to withdraw any legitimately available balance, subject to the applicable terms and identity verification requirements. Refunds of past losses are not guaranteed and are generally not provided. You should contact support to assist with any pending withdrawals following a self-exclusion request.
• Reactivation after fixed-term exclusion: For exclusions with a defined term, your account may remain blocked until you actively request reactivation and undergo any required checks. Lifetime exclusions are intended to be permanent, and any request for reopening may be refused in the operator's discretion for player protection reasons.

Warning: Self-exclusion through this website applies only to accounts operated by SSC Entertainment N.V. under the Curaçao license 8048/JAZ and does not apply to other gambling providers, including Australian-licensed services or other offshore operators. To strengthen your protection, consider also using national or third-party blocking schemes listed in the "Support Resources" section below.

Support Resources

Professional and confidential help is available if you are worried about your own gambling or someone else's. The services below are independent of SSC Entertainment N.V. and This Is Vegas, and can provide advice, counselling and crisis support.

Local support for players in Australia

• National Gambling Helpline (Australia)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Online services: Live chat and email support
  • Hours: 24 hours a day, 7 days a week
  • Languages: English, with access to interpreter services for other languages on request
• Lifeline Australia
  • Phone: 13 11 14
  • Website: lifeline.org.au
  • Hours: 24/7 crisis support
  • Focus: Emotional crisis support and suicide prevention, including for gambling-related distress
• State and territory services: Each Australian state and territory funds additional counselling and financial counselling services. Details are provided via Gambling Help Online and local health departments.

These services are confidential and can usually be accessed anonymously. They are independent from This Is Vegas and can provide unbiased advice on options, including self-exclusion, counselling, and financial support.

International support organisations

Self-exclusion schemes by country

• United Kingdom - GAMSTOP
  • Website: gamstop.co.uk
  • Scope: Free national self-exclusion from all online gambling sites licensed by the UK Gambling Commission.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Information available through the Dirección General de Ordenación del Juego: ordenacionjuego.es
  • Scope: National register preventing access to licensed gambling operators in Spain.
• Other jurisdictions: Many European countries (such as Sweden, Denmark, and others) operate national self-exclusion registers. Check the regulator's website in your country of residence for details.

Note for Australian users: These overseas schemes generally apply only to operators regulated in those jurisdictions and may not extend to offshore operators licensed in Curaçao like SSC Entertainment N.V. They can, however, be useful for players who reside in or use services licensed in those regions.

Blocking and filtering software

• Gamban - Device-level software that blocks access to most gambling sites and apps.
  • Website: gamban.com
• BetBlocker - Free blocking solution that allows users to restrict access to gambling content for chosen periods.
  • Website: betblocker.org
• Parental control tools: Standard parental control software and browser-based filters can also be configured to restrict access to gambling-related websites, especially to protect minors using shared devices.

Family and affected others support

• Gambling Help Online - For family and friends
  • Website: gamblinghelponline.org.au/for-families-and-friends
  • Services: Information, coping strategies, online forums and counselling for people affected by someone else's gambling.
• Financial counselling: Community organisations in Australia provide free financial counselling to help address gambling-related debt. Links are available through Gambling Help Online and state-based services.

Confidentiality statement: When you contact any of these support organisations, your information is handled by them independently and is not shared with This Is Vegas. Most services allow anonymous contact and are staffed by trained professionals or peer-support volunteers who understand gambling-related harm.

Help for Family

Gambling problems can affect partners, children, parents and friends. If you are concerned about someone's gambling on This Is Vegas or any other service, support is available for you as well.

How to talk to someone about their gambling

• Prepare yourself: Learn basic information about gambling harm and support options (such as the helplines listed above) before raising the issue.
• Choose the right moment: Speak when both of you are calm, not during or immediately after gambling sessions or financial disputes.
• Use non-judgmental language: Focus on specific behaviours and their impact ("I'm worried about how much you are losing") rather than labels ("You are irresponsible").
• Express concern, not blame: Emphasise that you care about their wellbeing and are willing to support them in seeking help.
• Set boundaries: Clearly explain what you can and cannot do (for example, not lending more money) to protect your own financial and emotional health.

Online support and family forums

• Gambling Help Online forums (Australia)
  • Website: forum.gamblinghelponline.org.au
  • Focus: Peer support for people affected by their own or someone else's gambling.
• GamAnon (Gamblers Anonymous Family Groups)
  • Website: gam-anon.org
  • Focus: Support groups for families and friends of people with gambling problems.

Recommended next steps for families

• Seek professional counselling: A psychologist, psychotherapist, or counsellor with experience in gambling harm can provide strategies to manage stress, set boundaries, and support change.
• Use helplines: Call 1800 858 858 or similar services for confidential advice on how to respond safely and constructively.
• Protect your finances: Consider separating bank accounts, changing shared passwords, and seeking independent financial advice if you are at risk.
• Prioritise your wellbeing: Supporting someone with an addiction can be exhausting. Make time for your own health and consider joining support groups for affected others.

Operator's Commitment

SSC Entertainment N.V., the operator of This Is Vegas on thisisvegas-au.com, operates under a Curaçao eGaming sublicense (number 8048/JAZ, issued by Antillephone N.V.). While the service is not regulated under Australian law, the operator recognises international best practices for responsible gambling and implements internal measures aimed at reducing the risk of harm.

Internal risk checks and behavioural monitoring

• Behavioural analysis: The operator may use automated systems and manual reviews to monitor indicators of risky behaviour, such as unusually frequent deposits, repeated failed deposit attempts, long uninterrupted playing sessions, or repeated attempts to reverse withdrawals.
• Warning messages: In cases where such patterns are detected, the system may display in-session notifications reminding the player of available tools (limits, Time-Outs, self-exclusion) and encouraging a review of their gambling behaviour.
• Account interventions: In serious or repeated cases, the operator may apply temporary account restrictions (such as deposit blocks or access limitations) pending contact with the player, always subject to applicable legal and contractual obligations.

When support may contact you

• Identification of risk patterns: If internal monitoring suggests that your gambling is potentially harmful (for example, rapidly escalating deposits, persistent play after large losses, or expressions of distress to support), customer support or the responsible gaming team may proactively reach out using your registered contact details.
• Nature of contact: Any such contact will be focused on:
  • Providing information about responsible gambling tools and support resources;
  • Encouraging you to consider limits, Time-Out or self-exclusion;
  • Clarifying any account restrictions imposed for your protection.
• Respect for privacy: Communications are handled in accordance with the operator's privacy policy. Personal data is processed only as necessary to manage your account, comply with regulatory obligations in Curaçao, and support safer gambling practices.

Important regulatory note for Australian players: SSC Entertainment N.V. is an offshore operator and is not subject to Australian consumer protection legislation or to the Interactive Gambling Act 2001 licensing framework. Internal responsible gaming measures are provided in addition to, and not in place of, protections available through Australian public health and counselling services.

Updates

Responsible gambling practices evolve in line with regulatory guidance, technological developments and industry standards. This page may therefore be updated periodically to reflect:

• Changes to responsible gaming tools available on the website (for example, new limits or self-exclusion options);
• Updates to contact details for support services and helplines;
• Revisions to the operator's internal policies or regulatory obligations in Curaçao or other relevant jurisdictions.

How you will be informed of changes

• On-site notification: Significant changes to responsible gaming measures may be highlighted through banners, pop-up notices, or announcements within the "Responsible Gaming" section of thisisvegas-au.com.
• E-mail communication: Where legally required or considered appropriate, registered players may receive email notices describing key changes, sent to the address associated with their account.
• Version control: The "Last updated" date below indicates when this page was most recently reviewed or amended.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming at This Is Vegas, wish to request assistance with limits or self-exclusion, or want to provide feedback about the tools described on this page, you can contact the operator using the channels provided on the main website.

• Responsible gaming support: Please use the live chat or general support contact form available on thisisvegas-au.com and clearly mark your message as "Responsible Gaming / Self-Exclusion".
• E-mail: If a dedicated responsible gaming email address is provided on the site's "Contact Us" or "Responsible Gaming" sections, use that address for:
  • Requests to set or adjust responsible gaming limits;
  • Time-Out and self-exclusion requests (if you cannot access your account);
  • Questions about the interpretation or application of the policies described here.

Feedback form for self-control and support

You may also submit a request for support or self-control advice through any available online contact or feedback forms on thisisvegas-au.com by including the following information:

1. Your registered name and username (if applicable).
2. The nature of your request (for example, "Set deposit limit", "Time-Out", "Self-exclusion", or "General advice").
3. Whether you consent to being contacted with information about support services and responsible gambling tools.

While SSC Entertainment N.V. will make reasonable efforts to respond promptly and to act on your responsible gaming requests, these measures do not replace independent professional help. You are strongly encouraged to contact the Australian and international support services listed above if you are experiencing gambling-related harm or distress.